Frequently asked questions

What is the return policy?

Our goal is for you to be completely satisfied with your flavorful purchase! If something isn't right, please let us know and we’ll do our best to make it right.

  • How to start: To view our full terms or initiate a return, you can read our Returns Policy here.

  • Need help? Get in touch with our team via our contact page, or email us, and we'll work with you to find a solution.
Can you ship internationally?

We currently ship within the UK only. International orders are not available at this time.
What payment methods are accepted?

We accept all major credit and debit cards including Visa, Mastercard, and American Express. We also offer Shop Pay, Apple Pay, Google Pay, and PayPal for a faster, more secure checkout experience. All payments are processed securely through Shopify Payments.
Are the rubs gluten-free, vegan, or allergen-free?

Most of our rubs are crafted using natural herbs and spices. However, formulations vary by flavor:

  • Allergens: Some of our blends (like Fire and Gold and Kalahari Heat) contain or may contain Mustard. Always check the ingredient list on the product page before purchasing.
  • Dietary: Our rubs are generally vegan and vegetarian-friendly, but we recommend reviewing individual product descriptions for full peace of mind.
How should I use Beau’s Braai rubs?

Our blends are incredibly versatile! You can use them as a dry rub by patting them directly onto meat, veggies, or fries before cooking. Alternatively, mix them with a splash of olive oil to create a rich marinade. They work perfectly over open fire (braai), in the oven, or even in an air fryer!
How spicy are the rubs?

We have something for every palate! We rank all of our flavors using a Spice Meter directly on the product description. It ranges from mild, sweet, and tangy perfection up to our 5-flame 🔥🔥🔥🔥🔥 Kalahari Heat, which is strictly built for serious heat lovers.
When will I get my order?

We aim to dispatch all orders within 1–2 business days. Once your order is on its way, delivery times will vary depending on your location.

📦 Stay Updated: You will receive an email or WhatsApp message with your tracking link and estimated delivery day as soon as your package is dispatched.
Do you send order updates via WhatsApp?

Yes. Just enter your phone number at checkout to receive real-time updates about your order and delivery.

🛡️ Security Note: We only ever message from our official number: +44 7988 382527.
How much does shipping cost?

Shipping is calculated at checkout based on your order size and location—so you'll always see the final cost before you buy.

🎉 Limited Time Offer: We are currently running a promotion for Free UK Shipping on all orders!

Please note: We only ship within the United Kingdom.
I need assistance?

We're here to help with your orders, account settings, payments, and delivery questions. Whether you need to track a shipment, update your details, or have questions about a past purchase, our team is ready to assist.

You can email us at support@beausbraai.co.uk